Housing Services Coordinator – AmeriCorps

About Habitat for Humanity New York City

Founded in 1984 as an independent affiliate of Habitat for Humanity International, Habitat for Humanity NYC (“Habitat”) constructs and renovates existing homes in the five boroughs of New York City to produce affordable homes for low-income, hard-working families. Our mission is to transform lives by building quality homes in partnership with families in need and by uniting all New Yorkers around the cause of affordable housing.

Description

At Habitat NYC, we have relied on our AmeriCorps members to lead our affordable homeownership preservation and construction projects, to propel our ReStore to greater heights, and to serve in our office, directly interacting with the hard-working families who purchase Habitat homes. These critical and skilled hard workers help keep our projects running smoothly, on time and on budget so that we can achieve our mission of making affordable homeownership a choice for all lower-income New Yorkers.

This member position will build and maintain the pipeline of future homebuyers by leading the efforts to recruit qualified partner families for both homeownership and home repair opportunities; educate the families about program requirements and the homeownership process; and monitor and track the completion of sweat equity hours. The two members in this role will be the points of contact for all partner families and mentors as each family goes through the process, including helping the family plan their new house dedication service. On occasion, the members in this position will help to find education resources relevant to the affiliate’s pre-purchase program and evaluate their effectiveness and quality. The members will also be able to occasionally build alongside families as they complete their sweat equity requirements.

This member position is designed to move us substantially forward in accomplishing the affiliate’s goals, which include increasing our capacity to meet the needs of our partner families in a variety of ways.

In addition to the benefits provided by the AmeriCorps program, AmeriCorps member 2017-18 benefits at Habitat NYC include:

  • Learn non-profit administration skills
  • Professional development, including a dinner series with varying speakers
  • Leadership development
  • Rental subsidy
  • Monthly MetroCard
  • Team building exercises

Responsibilities

  • Recruit applicants for traditional homeownership opportunities or for expanded housing products such as A Brush With Kindness (BWK).
  • Coordinate existing programs to attract qualified families as needed. This may include: placing posters and fliers at businesses, churches, and local employers, and communicating and meeting with various social service agencies. Assist Housing Services staff in responding to calls and emails inquiring about homeownership in a timely manner, and promptly mail information packets to prospective applicants.
  • Conduct applicant orientations and assist families in the completion of the housing application.
  • Work with the team to select future homeowners for a variety of housing products including traditional Habitat homes, critical home repair, BWK and weatherization projects. Tasks may include preparing financial eligibility calculations and summaries for the committee on each applicant. Assist Housing Services staff in making all follow-up and clarification calls on homeowner applications.
  • Prepare monthly summaries on partner family progress for committee.
  • Track partner family hours and send families monthly updates and letters.
  • Work with staff to provide educational opportunities to partner families. Plan and carry out homeowner education courses. Recruit appropriate teachers/speakers as needed.
  • Become familiar with homeowner files to be able to answer day-to-day questions.
  • Work with partner families to plan their house dedication.
  • On occasion, build alongside partner families as they complete their sweat equity requirements.
  • Assist Housing Services and Real Estate and Construction staff with collecting needed client and family information to prepare for data reporting, grant proposals, etc.Specific to the affiliate’s pre-purchase program, education series and other education programs for individuals seeking financial education:
  • Manage clients through their completion of first time homebuyer education series and other Habitat University education programs.
  • For people in the pre-purchase program, RSVP 100% of clients for program Information Session and educational workshops and conduct 50%+ of the in-house Information Session and Education workshops.
  • Conduct group workshops categorized by clients’ specific financial obstacles and coordinate the recruitment and RSVP process for each workshop; assist the Housing Services department in conducting general program and project-specific information sessions. Recruit appropriate teachers/speakers as needed.
  • Track pre-purchase clients’ progress and action plan, and send families monthly updates and letters.
  • For families in the pre-purchase program, become familiar with family/individual files and be prepared to answer day-to-day questions from families and staff.

 

Qualifications

  • Microsoft Office Suite (especially Word/Excel).
  • Ability to sit at a desk and computer for extended periods of time.
  • About 30% of this position requires outreach in the community, including visiting buildings and homes that may have stairs.
  • Ability to be on one’s feet for extended periods of time and navigate rough and uneven terrain during occasional time on the construction site.
  • Ability to work in varying weather conditions during occasional time on the construction sites. Note that sites are often not heated during the winter and are not air-conditioned in the summer. 

Preferred/Helpful

  • Knowledge of, and willingness to promote, the mission and activities of Habitat for Humanity and AmeriCorps
  • Ability to work with a diverse group of people
  • Strong written and verbal communication skills
  • Detail oriented and highly organized
  • Strong research skills
  • Experience working with volunteers or teaching/group facilitation experience
  • Experience working as a member of a team
  • A second language is highly desirable, with preferred languages being Spanish, French, or Arabic
  • Public speaking experience
  • Marketing experience
  • Knowledge of community development practices

Required Meetings, Trainings and Events

  • On Site Orientation to local host site
  • First Aid/CPR
  • HabitatLearns “Foundations of Habitat” series
  • Lockton Safety Courses
  • National Service Leadership Conference (fall)
  • Build-a-Thon (spring)
  • National Days of Service (MLK Day required, 9/11 Day of Remembrance and AmeriCorps Week encouraged)
  • HFHI Host Site Monitoring Reviews and periodic check-in calls
  • Monthly meeting with HSM (minimum)
  • Bi-weekly meeting with direct supervisor (minimum)
  • Life After AmeriCorps training (LAFTA)
  • Staff meetings, Family Services Committee meetings, Board meetings and home dedications, as appropriate
  • Annual staff/AmeriCorps team build day
  • Individual and/or group professional development trainings may be available based on AmeriCorps interest, HSM/supervisor recommendation and budget

Careers at Habitat for Humanity New York City are challenging, rewarding and fulfilling. If you are interested in bringing your passion for the mission of Habitat for Humanity to the organization, please apply by sending a resume and cover letter outlining your qualifications to Kelly Rossiter at krossiter@habitatnyc.org.

Habitat for Humanity New York City is committed to a policy of equal opportunity in all its activities and programs including employment and promotion. It does not discriminate on the basis of race, color, national or ethnic origin, citizenship status, religion, sex, sexual orientation, age, physical handicap, veteran or marital status.

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With the help of thousands of volunteers each year, Habitat NYC builds and preserves homes for ownership by low-income families throughout the five boroughs, creating a stronger and more united New York.